OUR APPROACHWe make it our business to not conform to the recruitment script
The Consultative Approach
The Consultative Approach is a component-based methodology developed by Genesis which all our employees work within.
Partnerships should exist between the business as well as the individuals and at Genesis we have made it our mission to deliver the same high standards of quality and consistency across all sectors, divisions and consultants. This led to the creation of our “Consultative Approach Methodology”.
This universal approach is not restricted to specific sectors or industries; it can be applied to any role, in any business, region or country. This method also provides clear benchmarks and deliverables, allowing clients and Genesis to measure performance and identify continuous improvements.
We have summarised The Consultative Approach cycle below, to find out more about this works in practice, contact us today.
Latest pollBesides basic pay and commissions, what benefit is the most important to you?
CUSTOMER SERVICE INDEXINGWe want your customer service scores out of 10
All of our customers are surveyed and give us a score out of 10 for each completed assignment. We looking for continuous improvement and develop our service so that it fulfils the expectations of our clients and candidates
Our latest customer service index results:
Average client score :
Average candidate score :
Combined average score :
Client would use us again :
Candidate would use us again :
CONVERSION RATIOSWe turn the numbers into a better service for your business
One of the key reasons we are so successful is our understanding and measurement of our conversion ratios. This helps to clearly pinpoint where service or individuals are efficient, and where there are opportunities improve. In turn this shapes our training and development as our success is focussed on the quality of what we do, not just quantity.
CV to Job
4.5 : 1
CV to Interview
1.84 : 1
1st to 2nd
1.63 : 1
Interview to offer
6.5 : 1
Offer to placement
1.3 : 1
Avg. job to offer lifestyle
Note: Data taken from all divisions and all levels. Experienced recruiters and Divisions convert more efficiently than trainees or start up divisions